Client Success Representative

Job Description

At Bossjob, we believe that bringing a change to the world through technological revolution is a fulfilling opportunity. As our Client Success Representative, your key responsibilities are:

• Provide clients with quality and timely responses by deeply understanding their concerns with our service.
• Monitor client inquiries and concerns on a regular basis through either chat, email, or phone calls.
• Provide insights on inquiry trends and concerns to report to other departments for continuous improvement of the product.
• Develop new ways and processes to provide our customers with the best customer service experience.
• Collaborate with other departments and teams to resolve each client’s issues with ease.
• Learn and constantly improve product knowledge and understanding as new developments occur over the course of time.
• Review and approve job postings, company account creation submitted by employers to ensure they meet quality standards and prevent fraudulent activities.
• Ensure that all jobs and companies published in Bossjob are true. Identify and remove spam or fraudulent jobs and companies and maintain the credibility of the platform.
• Review and moderate candidate profiles to ensure adherence to guidelines, eliminating inappropriate or fraudulent profiles.
• Other related tasks as assigned by the direct manager.

Job Responsibilities

• Strong verbal and written communication skills.
• Flexibility in working hours and open to work in a shifting schedule.
• Excellent problem solving skills, technologically savvy and proficient in using Customer Support software.
• Solutions-oriented and understands the importance of patience and empathy towards clients.
• Strong organizational skills to manage and document customer interactions.
• Ability to work in a fast-paced environment and handle high call volumes.

Requirements

• Bachelor’s degree in Business Management, Economics, or related field preferred.
• At least 1-3 years of experience as a Customer Service Representative in the BPO or similar industry preferred.